It’s The Customer Experience That Matters

“All of the razzmatazz we hear about facilities doesn’t amount to a hill of beans. It’s the customer experience.”

— Steve Wynn owner of “megaresort” destination casinos in Las Vegas and Macau China

What do you think?

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s